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Sales Question Bank
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Sales - Question 1:

Many firms use environmental scanning to assess their external environment. Environmental scanning should be used to

  1. Respond to current crises
  2. Identify future threats and opportunities
  3. Determine personnel performance
  4. Allocate financial resources
  5. Assist with service delivery






Sales- Q2. The brand name or logo should not be used generically or commonly, as this leads to the dilution of the brand value

  1. True
  2. False
Correct Answer


Sales- Q3. Using manufacturer’s representatives or sales branches is usually a characteristic of which of the following channel forms?

  1. business marketing channels
  2. customer marketing channels
  3. service marketing channels
  4. direct marketing channels
Correct Answer


Sales- Q4. ___ are important to develop and evaluate the results of marketing interactions.

  1. Analytical tools
  2. Data warehouses
  3. Campaign management tools
  4. Interfaces
Correct Answer


Sales- Q5. In ___, active management and assessment of products and services take place

  1. Initial phase
  2. Intelligence phase
  3. Value creation phase
  4. Integration phase
Correct Answer


Sales- Q6. Which of the following businesses would be characterized as a pure service

  1. Insurance
  2. Farming
  3. Mining
  4. There is no such thing as a pure service
Correct Answer


Sales- Q7. Which one of the following options is the correct benefit of SFA?

  1. Decreases trading and increases administration
  2. Helps to close agreements slower
  3. Provides real-time visibility into sales
  4. Helps to implement consistent sales processes across departments only
Correct Answer


Sales- Q8. Which of the following concept is a common approach for any marketing effort?

  1. Selling
  2. Production
  3. Marketing
  4. Selling
Correct Answer


Sales- Q9. Mrs. Narayan, the new national sales manager is learning about the internal organizational environment in her company. She will learn about all of the following EXCEPT

  1. Human resources
  2. Financial resources
  3. Service capabilities
  4. Social and cultural environment
  5. Research and development activities
Correct Answer


Sales- Q10. Services marketing become difficult because of

  1. Intangibility
  2. no demand
  3. More complex market
  4. Difficult to enter the market
Correct Answer











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